NBC Contractor Experience Survey

This confidential survey helps NBC leadership improve contractor support, systems, and inclusivity. Please answer honestly—your feedback is valued.

1. How many clients do you currently see per week through NBC?


2. How satisfied are you with the client referrals you receive?
Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied

3. Do you feel your caseload is a good clinical fit for your skills and niche?
Yes Mostly Somewhat No

4. How would you rate the diversity in your caseload?
Very diverse Diverse Somewhat limited Not diverse

5. Do you feel NBC supports your licensure journey (e.g., tracking hours, referrals, flexibility)?
Yes Somewhat No

6. What would help you feel more supported in reaching full licensure?


7. How confident do you feel in your ability to grow your caseload at NBC?
Very confident Somewhat confident Not confident

8. What additional marketing or visibility support would be helpful?


9. Which NBC resources do you find most useful? (Check all that apply)
SimplePractice / EHR access
Administrative/billing support
Marketing and referrals
Office space
Peer consultation
Client forms/templates

10. How manageable is your current caseload and work-life balance?
Very manageable Manageable Difficult to maintain Overwhelming

11. What would help improve your work-life balance at NBC?


12. How likely are you to continue working with NBC over the next year?
Very likely Likely Unsure Unlikely

13. How transparent is the pay structure (e.g., splits, sliding scale policies)?
Very clear Mostly clear Somewhat unclear Very unclear

14. How satisfied are you with your pay rate overall?
Very satisfied Satisfied Neutral Dissatisfied Very dissatisfied

15. Have payments been timely and consistent?
Always Most of the time Sometimes Rarely Never

16. Comments about your compensation, payment issues, or suggestions:


17. How would you rate NBC’s EHR and administrative systems?
Excellent Good Fair Poor

18. Do you feel supported with documentation, billing, and scheduling?
Always Most of the time Sometimes Rarely

19. Rate NBC’s communication and responsiveness:
Excellent Good Fair Poor

20. I feel comfortable sharing feedback with NBC leadership.
Strongly agree Agree Neutral Disagree Strongly disagree

21. Do you feel supported in serving diverse populations?
Yes Somewhat No

22. Does NBC foster an inclusive, respectful working environment?
Yes Somewhat No

23. Which areas could NBC improve? (Check all that apply)
Referral volume
Admin systems
Pay and bonuses
Office space
Diversity & inclusion
Clinical support

24. What is the most important change NBC could make in the next 6 months?


25. What do you enjoy most about working with NBC?


26. What is one thing NBC could do better?


27. Any additional feedback you'd like to share?


28. Any specific requests or proposals you'd like NBC leadership to consider?

Disclaimer: This survey is voluntary and intended for internal quality improvement. Your responses will not affect compensation, contracts, or clinical assignments. NBC will use your feedback to enhance the support and systems offered to independent contractors.

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